Privacy Policy

Information We Collect

We collect different types of information depending on how you engage with us. Some you provide directly, others we gather through your interactions with our platform.

Information Collected Automatically

When you visit our website or use our services, we automatically collect technical information to improve your experience and understand how our platform is being used.

• Device information including IP address, browser type, and operating system
• Usage data such as pages visited, time spent on site, and navigation patterns
• Cookies and similar tracking technologies that help us remember your preferences
• Geolocation data to provide location-specific content and services

How We Use Your Information

We use the information we collect for specific purposes that benefit your experience with morviantra and help us provide better business growth services.

Service Delivery and Support

Your information helps us deliver the services you've requested. We use it to set up your account, process payments, respond to your questions, and provide tailored business growth advice. When you contact our support team, we access your information to understand your situation better and give you relevant help.

Platform Improvement

We analyze usage patterns to understand which features work well and which need improvement. This helps us build a better platform that actually meets your needs. Sometimes we'll run A/B tests or gather feedback to refine our services.

Communication and Updates

We'll send you important updates about your account, service changes, and business insights you might find useful. You can opt out of marketing communications anytime, but we'll still need to send essential service notifications.

• Educational content about business growth strategies and market trends
• Service updates, new features, and platform improvements
• Account notifications, billing reminders, and security alerts
• Invitations to webinars, workshops, or events scheduled for mid-2025 onwards

Data Sharing and Disclosure

We don't sell your personal information. Period. But we do share it with trusted partners in specific situations to provide our services effectively.

Service Providers

We work with third-party companies that help us run our business. These include payment processors, cloud hosting providers, email service platforms, and analytics tools. They only access the information needed to perform their specific tasks and are bound by strict confidentiality agreements.

Legal Requirements

Sometimes we're legally required to share information with government authorities or law enforcement. This happens when we receive valid legal requests, need to protect our rights, or prevent fraud and security threats.

Business Transfers

If morviantra is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll notify you before this happens and explain any choices you have.

Data Security Measures

We take security seriously and use multiple layers of protection to keep your information safe from unauthorized access, disclosure, or loss.

Technical Safeguards

Our systems use industry-standard encryption for data transmission and storage. We employ secure socket layer (SSL) technology, firewalls, and intrusion detection systems. Access to our servers is restricted and monitored continuously.

Organizational Measures

Only authorized staff can access personal information, and they're trained on privacy practices. We conduct regular security audits, maintain strict access controls, and have incident response procedures in place.

Despite our efforts, no system is completely secure. If we detect a data breach that poses serious risk to your information, we'll notify you and the relevant authorities as required by Australian law.

Data Retention and Deletion

We keep your information only as long as necessary to provide our services and meet legal obligations.

Retention Periods

• Active account information: retained while your account is active plus 12 months
• Financial records: kept for 7 years as required by Australian tax law
• Marketing communications data: stored until you opt out or for 3 years maximum
• Support and communication records: maintained for 2 years after last contact
• Analytics and usage data: aggregated and anonymized after 18 months

Deletion Process

When you request account deletion, we remove your personal information from active systems within 30 days. Some data may remain in backup systems for up to 90 days before being permanently deleted. We'll keep minimal records if required by law or to resolve disputes.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and understand how you use our services.

Types of Cookies We Use

Essential cookies keep the site functional and secure. Analytics cookies help us understand visitor behavior. Preference cookies remember your settings. Marketing cookies track engagement with our content.

You can control cookies through your browser settings. Disabling certain cookies might affect some features of our website. We respect Do Not Track signals where technically feasible.

International Data Transfers

While we're based in Australia, some of our service providers operate globally. Your information may be processed in countries outside Australia that have different privacy laws.

When we transfer data internationally, we ensure appropriate safeguards are in place. This includes using standard contractual clauses approved by privacy regulators and working only with providers who meet strict data protection standards.

Children's Privacy

Our services are designed for businesses and professionals. We don't knowingly collect information from individuals under 18 years old. If we discover we've accidentally collected such information, we'll delete it promptly.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The date at the top of this policy shows when it was last updated. We encourage you to review it periodically to stay informed about how we protect your information.